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Supplier

The cooperation with our suppliers contributes decisively to our success and the satisfaction of our customers. Regardless of whether you are already our supplier or would like to become one, you will find all the information on our supplier policy here.

  • Expectations
  • Delivery Times
  • Delivery and packaging instructions
  • Terms and Conditions
  • Quality assurance
  • Downloads

Excellence in Production

For our customers, we strive for top performance – together with our suppliers. The goal is to achieve continuous improvement in product quality and delivery performance for our customers. Purchasing takes into account the high demands placed on us by our customers and is responsible for the quality of external purchases. Our suppliers, who are also committed to these goals, are a guarantee for success.

The performance of our suppliers

We need capable partners who can identify with the following points:

  • Reliability

    Reliability, technical expertise, problem-solving skills and flexibility are your strengths.

  • Responsible cost calculation

    Part of our cost calculation is the pricing of our suppliers. We therefore expect transparent pricing.

  • Responsibility for quality

    Your quality assurance philosophy is based on the principles of the "zero-defect strategy" and the continuous improvement of costs, quality, deadlines and service.

Delivery times

Goods are accepted only during the specified periods.

Monday – Thursday 07:00 am – 02:00 pm
Friday 07:00 am – 12:00 pm
Break times 08:45 am – 09:00 am
12:15 pm – 12:45 pm

Delivery and packaging instructions

The following provisions are an integral part of the General Terms and Conditions of Purchase of TROESTER GmbH & Co. KG and apply to all deliveries. Deviations shall be regarded as quality defects unless they have been individually agreed or TROESTER has expressly agreed to them in advance.

We reserve the right to charge the supplier for any additional handling costs incurred as a result of non-compliance with our regulations.

Consignments over 4.0 tonnes total weight that exceed a delivery volume of 4m³ and deliveries of raw materials must be notified to our incoming goods department by telephone on +49-511-8704-126 or -356 before the day of dispatch.

In the event of non-compliance with the regulations, we reserve the right to return the goods free of charge to TROESTER for reloading. This rejection does not constitute a refusal of acceptance.

  • contents of the delivery papers

    The delivery note must contain (should be issued in accordance with DIN4991)

    • TROESTER order number
    • Delivery note number
    • Delivery note date
    • TROESTER material identification number and order item number
    • Article description of the delivered goods
    • Delivery quantity
    • Number and type of load carriers used
    • Total gross weight including unit
    • Name and address of the supplier, including a contact person for any queries
    • Mode of despatch
    • Terms of delivery according to Incoterms 2010
    • Special information such as expiry/manufacturing date for items with limited shelf life, batch details, factory or serial numbers, TÜV certificates, certificates of origin, test certificates, Safety data sheets for hazardous substances…
    • A separate delivery note must be issued for each delivery point
  • company premises

    TROESTER company premises, Garvensstraße 5, 30519 Hannover

    1st lorry unloading with forklift truck

    • Unit weight less than 4.0 tonnes
    • Guarantee for unloading the lorry on both sides
    • All packages must be placed on squared timber to ensure the use of forklift forks
    • Centre of gravity labelling on the material is a prerequisite
    • Goods must be physically separated from other items
    • If the nature of the goods is not suitable for forklift unloading, the material must be delivered on suitable pallets to prevent damage caused by the load’s own weight.

    2nd lorry unloading with overhead crane

    • Unit weight less than 10.0 tonnes
    • Total height of the lorry 3.80 metres
    • Guarantee for complete opening of the lorry tarpaulin (Edscha roof)
    • The attachment points for unloading must not be located under the folded Edscha roof
    • Goods must be equipped with eyelets for unloading
    • Centre of gravity marking on the material is required
  • assembly hall

    TROESTER assembly hall, Am Brabrinke 1-4, 30519 Hannover

    1st lorry unloading with forklift truck

    • Unit weight less than 2.5 tonnes
    • Guarantee for lateral unloading of the lorry
    • All packages must be placed on squared timber to ensure the use of forklift forks
    • Labelling of the centre of gravity on the material is a prerequisite
    • If the nature of the goods is not suitable for forklift unloading, the material must be delivered on suitable pallets in order to avoid damage caused by the load’s own weight

    2nd lorry unloading with overhead crane

    • Unit weight less than 20.0 tonnes
    • Guarantee for complete opening of the lorry tarpaulin (Edscha roof)
    • The attachment points for unloading must not be located under the folded Edscha roof
    • Goods must be equipped with eyelets for unloading
    • Centre of gravity labelling on the material is a prerequisite
  • assembly hall (Raw materials)

    TROESTER assembly hall, Am Brabrinke 1-4, 30519 Hannover (raw materials)

    TROESTER has a separate unloading point for raw materials/bar material. Unloading takes place by crane (max. 10 tonnes). When unloading with a forklift truck, the unit weight must be less than 2.5 tonnes. Easily bendable bar material must be secured against damage during unloading using suitable means such as wood.

  • Packing instructions

    1. principles:

    • Suitable packaging protects employees from accidents at work and the material from damage and incorrect handling.
    • The supplier is responsible for compliance with the general and special packaging guidelines.
    • We reserve the right to inspect the packaging at the supplier’s premises at any time.

    2. packaging materials:

    • All wood used (including crates, pallets, dunnage) must be treated in accordance with the IPPC standard and labelled accordingly.
    • Padding paper, air bags and bubble wrap are to be used as padding and filling material.
    • Foam foils, foam mats, polystyrene chips, wood wool and straw are not permitted.

    3. exchange of Europool load carriers:

    • In principle, the exchange will be carried out on delivery.
    • If damaged Europool load carriers are delivered, replacement will be refused.
    • If Europool load carriers are not exchanged on delivery, this must be acknowledged by the incoming goods department.
    • This confirmation letter will be handed over upon delivery. Unacknowledged claims for Europool load carriers will not be reimbursed by TROESTER!
  • Incoming goods

    Telephone: +49-511-8704-126 or -356

  • Warehousing / Disposition

    Warehouse management group leader
    Telephone: +49-511-8704-175

  • Disposition

    Dispatcher
    Telephone: +49-511-8704-571

General Conditions of Purchase

Here you can download the current General Terms and Conditions of Purchase of TROESTER GmbH & Co. KG. Please note that the following terms and conditions apply exclusively to the legal relationship between the suppliers and us. Terms and conditions of the suppliers and deviating agreements shall only apply if we have recognised them in writing. Neither our silence nor the acceptance of the service or its payment shall be deemed as acknowledgement. (german only / english version coming soon)

Quality assurance

TROESTER GmbH & Co. KG is certified according to DIN EN ISO 9001:2008.

In order to evaluate or qualify a supplier, we require information on its quality status as well as details on the creation or completion of its production profile.

Downloads

  • Delivery and packaging instructions

    • 79.2KB
    • pdf
  • Shipping instructions

    • 49.6KB
    • pdf
  • Quality assurance

    • 47KB
    • pdf
  • Approval form registration of new supplier

    • 22.2KB
    • pdf
  • Approval form registration of new supplier: Supplementary questions related to the PED

    • 53.2KB
    • pdf
  • Supplier Code of Conduct

    • 167.2KB
    • pdf