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Supplier

The cooperation with our suppliers contributes decisively to our success and the satisfaction of our customers. Regardless of whether you are already our supplier or would like to become one, you will find all the information on our supplier policy here.

  • expectations
  • Delivery Times
  • Delivery and packaging instructions
  • Terms and Conditions
  • Quality assurance

Excellence in Production

For our customers, we strive for top performance – together with our suppliers. The goal is to achieve continuous improvement in product quality and delivery performance for our customers. Purchasing takes into account the high demands placed on us by our customers and is responsible for the quality of external purchases. Our suppliers, who are also committed to these goals, are a guarantee for success.

The performance of our suppliers

We need capable partners who can identify with the following points:

  • Date security

    Reliability, technical and problem-solving skills as well as flexibility are your strengths.

     

  • responsible cost calculation

    Part of our cost calculation is the pricing of our suppliers. We therefore expect transparent pricing.

  • Responsibility for quality

    Your quality assurance philosophy is based on the principles of a “zero error strategy” and continuous improvement in cost, quality, schedule and service. You preferably work with an efficient quality management system.

Delivery times

Goods are accepted only during the specified periods.

Monday – Thursday 07:00 – 14:00
Friday 07:00 – 12:00
Break times 08:45 – 09:00
12:15 – 12:45

Delivery and packaging instructions

The following provisions are part of the General Terms and Conditions of Purchase of TROESTER GmbH & Co. KG and apply to all deliveries. Deviations are considered as quality defects unless they have been agreed individually or TROESTER has expressly agreed to them in advance.

We reserve the right to charge the supplier for any additional handling costs incurred by disregarding our regulations.

Shipments of more than 4.0 tons total weight, which exceed a delivery volume of 4m³ as well as deliveries of raw materials have to be notified to our incoming goods department by phone (Tel. 0511/8704-126) or by e-mail (karl-heinz.grickschat(at)troester.de) before the day of dispatch.

  • company premises Sirius

    Am Brabrinke 14, 30519 Hannover

    Truck unloading with forklift

    • Unit weight less than 4.0 t
    • Guarantee for unloading the truck on both sides
    • All packages must be placed on squared lumber in order to ensure the use of forklift forks
    • Center of gravity marking on the material is required
    • Goods must be physically separated from other items
    • If the nature of the goods is not suitable for forklift unloading, the material must be delivered on suitable pallets in order to avoid damage by the dead weight of the load.

     

    Truck unloading with indoor crane

    • Unit weight less than 5.0 t
    • Max. Total height of the truck 3.80 meters
    • It must be possible to open the truck tarpaulin (Edscha roof) completely.
    • The attachment points for unloading must not be located under the folded Edscha roof
    • Goods must be equipped with eyelets for unloading
    • Marking of the center of gravity on the material is required

    In case of non-compliance with the regulations, we reserve the right to return the goods free of charge for TROESTER for the purpose of reloading. This rejection does not fulfill the facts of a refusal of acceptance.

  • assembly hall

    Am Brabrinke 1-4, 30519 Hannover

    Truck unloading with forklift

    • Unit weight less than 2.5 t
    • Guarantee for lateral unloading of the truck
    • All packages must be placed on squared lumber in order to ensure the use of forklift forks
    • Center of gravity marking on the material is required
    • If the nature of the goods is not suitable for forklift unloading, the material must be delivered on suitable pallets to avoid damage by the dead weight of the load.

    Truck unloading with indoor crane

    • Unit weight less than 20.0 t
    • It must be possible to open the truck tarpaulin (Edscha roof) completely.
    • The attachment points for unloading must not be located under the folded Edscha roof.
    • Goods must be equipped with eyelets for unloading
    • Center of gravity marking on the material is required

    In case of non-compliance with the regulations, we reserve the right to return the goods free of charge for TROESTER for the purpose of reloading. This rejection does not fulfill the facts of a refusal of acceptance.

  • assembly hall (Raw materials)

    A separate unloading point exists at TROESTER for raw materials/bar stock.
    Crane unloading (max. 10 tons) takes place. In case of unloading by fork-lift truck, the weight per piece must be less than 2.5 tons. Easily bendable bar material must be secured against damage during unloading by suitable materials, e.g. wood. against damage during unloading.

     

    In case of non-compliance with the regulations, we reserve the right to return the goods free of charge for TROESTER for the purpose of reloading. This rejection does not fulfill the facts of a refusal of acceptance.

  • Contents of the delivery documents:

    Delivery bill must be included (issuance should be in accordance with DIN4991):

    • TROESTER order number
    • Delivery note number
    • Delivery note date
    • TROESTER material identification number and order item number
    • Number and type of load carriers used
    • Total gross weight including unit
    • Name and address of the supplier including a contact person for possible queries
    • mode of shipment
    • Terms of delivery according to Incoterms 2010
    • Special notes such as information on expiry/manufacturing date for articles with limited usability in terms of time, batch specification, factory or serial number specification, TÜV certificates, certificates of origin, test certificates, safety data sheets for hazardous substances…
    • A separate delivery bill must be issued for each delivery point.
  • Packing instructions

    Principles:

    • Appropriate packaging protects employees from industrial accidents and material from damage and mishandling.
    • The supplier is responsible for compliance with general and special packaging guidelines.
    • We reserve the right to inspect the packaging at the supplier’s premises at any time.

    Packaging materials:

    • All wood used (including crates, pallets, dunnage) shall be treated in accordance with IPPC Standard and marked accordingly.
    • Cushioning and filling materials to be used are cushioning paper, air bags and bubble wrap.
    • Foam foils, foam mats, polystyrene chips, wood wool, straw are not desired.

    Exchange of Europool load carriers:

    • In principle, the exchange is carried out upon delivery.
    • In case of delivery of damaged Europool load carriers, the exchange will be refused.
    • If Europool load carriers are not exchanged upon delivery, this must be confirmed by the incoming goods department.
      This confirmation letter will be handed out upon delivery. Not acknowledged claims of Europool load carriers will not be refunded by TROESTER!

For our customers, we strive for top performance – together with our suppliers.

General Terms and Conditions of Purchase

Here you can download the current General Terms and Conditions of Purchase of TROESTER GmbH & Co.KG. Please note that the following terms and conditions apply exclusively to the legal relationship between the supplier and us. Supplier’s terms and conditions and deviating agreements shall only apply if we have accepted them in writing. Neither our silence nor the acceptance of the performance or its payment shall be deemed to be an acknowledgement.

Quality assurance

TROESTER GmbH & Co. KG is certified according to DIN EN ISO 9001:2008.

For the evaluation or qualification of a supplier, we require information about its quality status as well as information for the creation or completion of its manufacturing profile.