Supplier

Garvensstraße 5, 30519 Hannover

Truck unloading with forklift

• Unit weight less than 4.0 t
• Guarantee for unloading the truck on both sides
• All packages must be placed on squared lumber in order to ensure the use of forklift forks
• Center of gravity marking on the material is required
• Goods must be physically separated from other items
• If the nature of the goods is not suitable for forklift unloading, the material must be delivered on suitable pallets in order to avoid damage by the dead weight of the load.

Truck unloading with indoor crane

• Unit weight less than 5.0 t
• Max. Total height of the truck 3.80 meters
• It must be possible to open the truck tarpaulin (Edscha roof) completely.
• The attachment points for unloading must not be located under the folded Edscha roof
• Goods must be equipped with eyelets for unloading
• Marking of the center of gravity on the material is required

In case of non-compliance with the regulations, we reserve the right to return the goods free of charge for TROESTER for the purpose of reloading. This rejection does not fulfill the facts of a refusal of acceptance.

Am Brabrinke 1-4, 30519 Hannover

Truck unloading with forklift

• Unit weight less than 2.5 t
• Guarantee for lateral unloading of the truck
• All packages must be placed on squared lumber in order to ensure the use of forklift forks
• Center of gravity marking on the material is required
• If the nature of the goods is not suitable for forklift unloading, the material must be delivered on suitable pallets to avoid damage by the dead weight of the load.

Truck unloading with indoor crane

• Unit weight less than 20.0 t
• It must be possible to open the truck tarpaulin (Edscha roof) completely.
• The attachment points for unloading must not be located under the folded Edscha roof.
• Goods must be equipped with eyelets for unloading
• Center of gravity marking on the material is required

In case of non-compliance with the regulations, we reserve the right to return the goods free of charge for TROESTER for the purpose of reloading. This rejection does not fulfill the facts of a refusal of acceptance.

A separate unloading point exists at TROESTER for raw materials/bar stock.
Crane unloading (max. 10 tons) takes place. In case of unloading by fork-lift truck, the weight per piece must be less than 2.5 tons. Easily bendable bar material must be secured against damage during unloading by suitable materials, e.g. wood. against damage during unloading.

In case of non-compliance with the regulations, we reserve the right to return the goods free of charge for TROESTER for the purpose of reloading. This rejection does not fulfill the facts of a refusal of acceptance.

Delivery bill must be included (issuance should be in accordance with DIN4991):

• TROESTER order number
• Delivery note number
• Delivery note date
• TROESTER material identification number and order item number
• Number and type of load carriers used
• Total gross weight including unit
• Name and address of the supplier including a contact person for possible queries
• mode of shipment
• Terms of delivery according to Incoterms 2010
• Special notes such as information on expiry/manufacturing date for articles with limited usability in terms of time, batch specification, factory or serial number specification, TÜV certificates, certificates of origin, test certificates, safety data sheets for hazardous substances…
• A separate delivery bill must be issued for each delivery point.

Principles:

• Appropriate packaging protects employees from industrial accidents and material from damage and mishandling.
• The supplier is responsible for compliance with general and special packaging guidelines.
• We reserve the right to inspect the packaging at the supplier’s premises at any time.

Packaging materials:

• All wood used (including crates, pallets, dunnage) shall be treated in accordance with IPPC Standard and marked accordingly.
• Cushioning and filling materials to be used are cushioning paper, air bags and bubble wrap.
• Foam foils, foam mats, polystyrene chips, wood wool, straw are not desired.

Exchange of Europool load carriers:

• In principle, the exchange is carried out upon delivery.
• In case of delivery of damaged Europool load carriers, the exchange will be refused.
• If Europool load carriers are not exchanged upon delivery, this must be confirmed by the incoming goods department.
  This confirmation letter will be handed out upon delivery. Not acknowledged claims of Europool load carriers will not be refunded by TROESTER!