Data Protection

Data protection notice for website of TROESTER GmbH & Co. KG at

We are pleased that you are visiting our website. Data protection and data security when using our website are very important to us. Therefore we want to inform you here about which personal data we record with regard to your visit to our website and for which purposes they are used.

Because changes in the law or changes to our internal processes can make it necessary to modify this data protection explanation, we ask that you read through this data protection explanation regularly.

The organization responsible within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection provisions is the

Am Brabrinke 1-4
30519 Hannover
Tel.: +49 (0)511 8704-0
E-Mail: info(at)

1. Personal data

Personal data is information that can be used to learn about you personally or other situations concerning you, such as name, address, phone number and e-mail address. Information that does not refer to you specifically is not personal data.

2. Collecting, processing and use of personal data

We use your personal data exclusively to provide you – via the website – with a wide range of personalised services or to comply with your contact requests.
It is also possible to use our website without needing to disclose your identity.

3. Statistical analysis

No direct personal analysis takes place. We reserve the right to perform statistical analysis of anonymised data records. This analysis is saved to improve the website and for statistical purposes. In such cases, general information is recorded, e.g. when and which one of our sites was launched, or which site was visited most often. These data do not allow for any conclusions to be made about the user.

4. Teesis

When accessing TEESIS (electronic spare parts catalogue and service information system) we will explicitly ask for your approval to store data. Only those personal data are collected which are required for proper functionality of the spare parts catalogue. These are name, company name, address, project reference no, phone no, mail address, profile settings. For your protection data transfer is only realized via HTTPS with a two-factor-authentication method.

5. Sharing personal data to third parties

We do not generally share your personal data with third parties. However, in individual cases we may be obligated to share your personal data with law enforcement authorities. For example, this may be the case if there is suspicion of criminal activity or abuse of our website.

6. Cookies

We use so-called “session cookies” on our website. Cookies refer to small text files generated by a web server and are saved on your computer by the web browser being used. Session cookies are deleted at the end of the browser session.

The majority of browsers are pre-configured to accept cookies automatically. If you do not wish for our cookies to be saved on your computer, please deactivate the function for saving cookies for our website in your browser, or configure your browser so that cookies are not stored on your computer in general.

7. Log files

When someone visits and uses our website, our web server saves certain protocol information about this process in a file (log file). Log files contain the following information in particular:

  • IP address of user

  • Date, time of use

  • Timezonedifference with Greenwich Mean Time (GMT)

  • Name of the requested website or file

  • Access status (e.g. “successful”, error message)

  • Volume of data transferred

  • Internet site from which the user accessed the requested site (called the “Referrer”)

  • Product and version information of the browser and operating system used (called the “User-Agent”),

We evaluate these data records only for statistical purposes, to improve the website, for system security purposes (e.g. preventing abuse) and for fault diagnosis. Deletion of log files with personal data occurs after no more than 7 days.

8. Contacting TROESTER via e-mail

Our site offers you the option to contact us via e-mail. In this case, your information is saved for the purpose of facilitating communication. There is no sharing with third parties. Data collected is not reconciled with the data that may be collected by other components of our site.

9. Hyperlinks to other websites

Our website has so-called hyperlinks to the websites of other companies. In these cases, you are connected directly to the website of the other companies. You will notice this from the change in the URL. We cannot assume any responsibility for how your data is handled on external websites, since we have no influence regarding how these companies comply with data protection regulations. Please check the websites of such companies directly to learn how your data is handled by them.

10. Security measures

As part of the technical administration of the website, we have instituted technical and organizational measures to protect your data against intentional or inadvertent manipulation, access by unauthorized third parties, loss, destruction or modification. We will continue to optimize this protection in the course of technical progress. We must point out that data transmission over the Internet (e.g. during communication via e-mail) can have security gaps. Absolute protection of data from access by third parties is not possible. It is the responsibility of the user to protect the provided data through encryption or in some other way.

11. Information about your data; rights, deleting and blocking

On request, we will gladly notify you at any time as to what, if any, data about you we have saved. If, despite our efforts to ensure correct and current data, incorrect data have been saved, we will correct them immediately when requested to do so.

If you wish for the saved data to be deleted, this will be done in compliance with statutory regulations upon your request. If deletion is not possible for legal reasons, the respective data will be blocked instead. Please contact:


11. Data protection manager

To exercise your data subject rights, please contact us directly at or by mail at the address given in the imprint.

Date: April 2020